How to Contact Us

Welcome to our Contact section....

You can use any of the methods below to contact us at our two regional offices: -

Measurement & Control Services Limited

Key Company Contacts

Should you wish to contact individual members of our management team then please use the information provided below: -

Clive Dean

General Manager

Tel: +44 (0) 1732 502003

Fax: +44 (0) 1732 770200

Email: clive.dean@chemfeed.co.uk

Stuart Hoyle

Northern Regional Sales Manager

Tel: +44 (0) 1943 871119

Fax: +44 (0) 1943 871124

Email: stuart.hoyle@mcs.uk.com

Rick Scarlett

Southern Regional Sales Manager

Tel: +44 (0) 1732 502180

Fax: +44 (0) 1732 770886

Email: rick.scarlett@mcs.uk.com

Alex Harris

Financial Controller

Tel: +44 (0) 1732 502181

Fax: +44 (0) 1732 770886

Email: alex.harris@mcs.uk.com

Customer Feedback

We would welcome your comments relating to this site.

Please feel free to Email us with your thoughts at inform@mcs.uk.com

Alternatively complete the Customer Feedback Form below.

We look forward to hearing from you.

In line with our ISO 9001 Quality Procedures, we are constantly looking for ways in which to improve our level of service to our customers.

Please help us to help you.

As part of our commitment to providing the service you require, we are very interested to obtain your views of the current service we provide and any ideas you have for improvement. We want to deliver a service that is tailored to meet your needs, so we would be most grateful if you take a few moments to complete this feedback form.

We read every comment, good or bad, highlighted on returned questionnaires and will take the comments extremely seriously. The results will be reported to our management team as part of our quality procedures.

Would you please complete the on-line form below. This will help us assess your responses accurately. If you have any comments that that will help us improve our service, could you tell us what could have been done differently using the space in the appropriate sections.

Name:

Email:

Do you give your consent to Measurement & Control Services Limited using your submitted information for further contact should the need arise from the content of the form?

Yes

No

  

	Did we ……	Excellent	Highly Satisfactory	Satisfactory	Unsatisfactory	Highly Unsatisfactory
1.	Did we treat you in a helpful & friendly manner?
2.	Provide sound advice, which demonstrates professionalism and knowledge of your application?
3.	Provide products and services that meet your range of chemical dosing & disinfection needs?
4.	Provide products and services of the quality that meets your needs?
5.	If we have recently supplied equipment to you, did it meet its stated performance?
6.	Give efficient, prompt service and keep you up to date on progress of your order?
7.	Act responsively and obligingly to your needs?
8.	Are we there when you need us – accessible and supportive?
9.	Did we take ownership of any problems that may have arisen?
10.	Overall how do you rate our service?
		Much Better	Better	The Same	Worse	Much Worse
11.	Compared to 12 months ago, how do you rate our company’s performance?
12.	Compared to other equipment companies, how do you rate our service?
		Definitely	Probably	Maybe	Probably Not	Definitely Not
13.	Would you recommend our company to your colleagues?

14.	If you are not at all satisfied with our service, it would help us if you could tell us why and what we could have done differently.
15.	Please give us your suggestions on how we can improve our products and services, or tell us those you would like us to introduce.
16.	Within our company, we like to recognise those people who provide excellent customer service. If you have received such a service, please name the person or the team involved.
17.	Which other equipment suppliers you deal with provide the level of service that you require?
18.	What makes them better?
19.	Any other comments or feedback

 

Thank you for your time in completing this questionnaire.

This will help us to improve further the services we offer, and ensure that we meet your future requirements.